You have the questions,
we provide the answers
Use this knowledge base as an encyclopedia for all your enquires – and don’t hesitate to contact us should you find yourself with a question that we haven’t covered here. We have sorted the questions into main six sections that works as a framework for you to better navigate the topics. This transparency will help you get started with us if you need more information regarding our services and the quality of our work and products, but we are also ready to assist with any and all issues both during onboarding and after.
Container tracking
- Which carriers do you support?
- How do I start a Container Tracking?
- Which milestones can I receive from the Container Tracking service?
- Does GateHouse require a Letter of Authorization to track a container?
- Can I use multiple identifiers when starting a Container Tracking?
Vessel Tracking
- Which data will I receive from a Vessel Track Advanced?
- Can I use Vessel MMSI when requesting positions from Vessel Tracking Basic?
- Do I need to subscribe to updates when using Vessel Tracking Basic?
- Are you providing location for each port call in Vessel Track Advanced?
- Can I start a Vessel Track Advanced without knowing Port of Loading?
Port Intelligence
- Can I get Port intel from both sea and landside?
- Which metrics can I receive from Port Intelligence?
- As default, which timeframe is the metrics built on?
- How often is Port Intelligence data updated?
- Can I get Vessel information regarding the Vessels that are currently at anchorage and berthing?
Getting started
- Can I get a free trial agreement to test the services?
- Which API environments can I access?
- What are the onboarding steps in integrating towards the OceanIO API?
- Can I start Container Tracking without letter of authorization
- Will I get a dedicated Implementation Manager?
The OceanIO® platform
- Where can I find the current operational status of the API?
- Does OceanIO support pagination?
- How often do you release new and improved functionality of the platform?
- Does the OceanIO Platform support Rate Limiting?
- Which standards are used by the OceanIO platform?